Question 1

How much hot water will this heater deliver?

Accepted Answer

Flow from any tankless heater depends on how cold your incoming water is and how hot you want it at the tap (the temperature rise). Colder winter groundwater means less flow at the same setting. We don't size by bedrooms or promise a number of showers. Call support with your fixtures and location so we can check before you buy.

Question 2

Does it run on propane?

Accepted Answer

No. Both Kings Peak 199,000 BTU models listed here are natural gas units. If your home doesn't have natural gas service, these heaters aren't the right fit.

Question 3

Is installation included?

Accepted Answer

No. The price is for the equipment only. Plan for a licensed installer to check gas supply, venting, and water connections against the installation manual.

Question 4

When does KNG199ICW need heat-exchanger flushing?

Accepted Answer

No flushing is required when a water softener is present and consistently operational. Periodic flushing is required when a softener is absent or is not consistently operational. KNG199ICW heat-exchanger flushing only. Inlet-filter cleaning, exterior care, inspections and other maintenance remain required. A scale inhibitor, cartridge or filter is not a water softener and does not qualify for this exception. Without a consistently operational softener, contact support to establish the hardness-informed flushing interval, including for 0–4 grains/gallon or boundary values.

Question 5

Does KNG199ICW provide instant hot water at the faucet?

Accepted Answer

The KNG199ICW responds immediately to heat water at the unit. Hot water must still travel through the plumbing to the fixture, so travel time determines when hot water reaches the outlet. This does not mean instant hot water at the faucet. The manual's minimum flow, operating conditions and safety instructions still apply.

Question 6

What's the difference between the two models?

Accepted Answer

Both are 199,000 BTU indoor natural gas heaters. The KNG199INW is non-condensing with a copper heat exchanger and 0.82 UEF. The KNG199ICW is condensing with a 304 stainless steel heat exchanger and 0.96 UEF, and needs a condensate drain.

Question 7

How does checkout work?

Accepted Answer

Choose a quantity on the product page and select "Continue to Shopify checkout". You'll go to the secure Kings Peak Shopify checkout, where taxes and the final total are shown before you pay.

Question 8

Is shipping free?

Accepted Answer

The Kings Peak store currently offers free shipping on orders over $400. See the shipping policy for details.

Question 9

Do I have to buy a warranty plan or subscription?

Accepted Answer

No. Any optional extended warranty offered on the store is separate and never required to buy the heater. This site doesn't add a subscription or recurring charge.

Question 10

What warranty comes with the heater?

Accepted Answer

Warranty terms are described in the model's installation, use & care manual. Call 1-855-855-4647 with questions.

Question 11

Can I return it?

Accepted Answer

Unused products in unopened boxes may be returned within 30 days after purchase. Obtain an RGA from customer service before shipping any product to Salt Lake Iron & Steel Ltd. Co..

Frequently asked questions